FREQUENTLY ASKED QUESTIONS

Questions Asked... Frequently?

ORDERING

How do I place an order?

You can browse all products using the products link at the top of the page. Every product page has three options, ORDER for placing orders of existing artwork/products, ART DEPARTMENT for new artwork or products and HELP to contact our support team directly.

Freephone NZ 0508 467 264 AU 1800 106 296

MAKE A NEW ORDER: orders@orangedog.co.nz


*Make sure you give us enough details in your email so we know what product you want to re-order or make changes to.

How do I get a new design?

Simply email our Art Department below – Just let us know what you are after, our team will do their best to satisfy your needs.

Alternatively, you can give us a call! If you are unsure what you are after our team are always happy to discuss options. 


ART DEPARTMENT: art@orangedog.co.nz

PRODUCTION

How long does it take?

This varies depending on the product ordered but in general terms allow 10 working days from order placement to dispatch.

What if something is wrong?

Sometimes mistakes can happen. Orange Dog stand by errors or faults and give that old school quality back-up and service attitude when it comes to resolving any issues you have. If you have any problems regarding a product order you have received, please contact us.

How long do the Lubes & Vinyls last?

Lubes - from one service to the next easily. Vinyls - approx 3 years but this is dependent on environmental conditions.

SHIPPING

Will I know once my order has shipped?

Yes! As soon as our dispatch team has assembled your package for the courier, you will receive a tracking number direct to your email. This means it is important to keep your email address and shipping address up to date in our records. If you have any concerns around where your order is as soon as possible, please feel free to use the contact form below or email us at  support@orangedog.co.nz

How long does it take?

This varies on where you are based and how busy the couriers are at the time but typically 4-6 working days.

Where do we deliver to?

Anywhere in NZ or Australia!

ACCOUNTS

How can I pay my bill?

Once you have received an invoice to your nominated email address, please follow steps provided to ensure your account is settled in time. 

There are a few ways for you to make payment on your account. Note: Capricorn Members will receive a reconciliation notice and accounts are billed direct. Payment will show on the following month's statement. 

If you are unsure about any of the payment methods or have any questions about payment, please feel free to contact accounts and we'll be happy to answer any questions.

ACCOUNTS: accounts@orangedog.co.nz

I have a problem with my invoice

Simply contact the team via accounts@orangedog.co.nz and we'll sort it for you ASAP.

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